All cancellations must be received in writing no later than 20 working days from the start of the first day of the event after which you will be held liable for 100% of the amount due. To cancel your registration, email, you will receive a response within one business day. After 20 days you may register another colleague (not already registered) in your place if you are unable to attend. Please see below for substitution information.

In the case the event is postponed due to inclement weather, Act of God, or unforeseen circumstances your registration is applied to the new event dates.


All substitutions must be received no later than 5 business days prior to the start of the event. Please send an email with your confirmation receipt and the full name, professional title and organization of your substitute to Substitutions made after this date will be processed on-site.