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All cancellations must be received in writing no later than 30 working
days from the start of the first day of the event after which you will
be held liable for 100% of the amount due. To cancel your
registration, email firstname.lastname@example.org. You may also send
someone (not already registered) in your place if you are unable to
attend. Please see below for substitution information.
In the case that the event is cancelled or postponed due to unforeseen
circumstances, you will receive a credit that can be applied to the new
dates of the event or any future event.
All substitutions must be received no later than 5 business days prior
to the start of the event. Please send an email with your confirmation
receipt and the full name, professional title and organization of your
substitute to email@example.com. Substitutions made after this
date will be processed on-site.